Dr Nasser Taha
Last Updated: October 2026
1. Overview
At Dr Nasser Taha, we aim to provide a smooth and transparent shopping experience for all our customers. This Refund, Returns & Cancellation Policy explains the terms and conditions that apply to purchases made through our website, including energy-related products, spiritual books, digital materials, and consultation services.
By placing an order on our website, you acknowledge that you have read and understood this policy.
Our policy is designed to ensure fair treatment for our customers while taking into account the unique nature of physical products, digital content, and personalized services.
2. Eligibility for Returns
Physical products may be eligible for return within 30 days of delivery, subject to the conditions outlined in this policy and applicable consumer protection laws.
To qualify for a return, the product must generally be unused, undamaged, and returned in its original packaging with all included accessories and proof of purchase.
Before returning any item, customers must contact our support team to receive return instructions. Unauthorized returns may not be accepted.
Certain products may be subject to additional restrictions due to their nature, condition, or applicable legal requirements.
3. Non-Returnable Products
For hygiene, safety, digital delivery, and product-specific reasons, certain items may not be eligible for return or refund, except where required by applicable law.
These may include:
- Digital books, downloadable materials, and other digital content once accessed or downloaded, where permitted by law.
- Personalized or customized spiritual materials prepared specifically for a customer.
- Products that have been used, damaged, or altered after delivery, unless defective or incorrectly supplied.
- Sealed products that cannot be returned for health or hygiene reasons once unsealed, where applicable.
- Gift cards and non-refundable promotional vouchers, except where required by law.
Please review the product description carefully before completing your purchase. If you are unsure whether an item is eligible for return, contact us before ordering.
4. Damaged, Defective, or Incorrect Items
We encourage customers to inspect their orders upon delivery.
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible and provide your order number, a description of the issue, and supporting photographs where applicable.
After reviewing your request, we may offer a replacement, refund, or another appropriate resolution in accordance with applicable law.
Please do not dispose of or return the item before receiving instructions from our support team.
5. Refund Process
Once an eligible returned item has been received and inspected, we will notify you whether your refund request has been approved or rejected.
If approved, the refund will be issued to your original payment method unless another method is agreed upon or required by law.
Processing times may vary depending on your payment provider, bank, and the method used for the original transaction.
Any refund will be handled in accordance with the terms communicated to you and applicable consumer protection laws.
6. Late or Missing Refunds
If you have not received your approved refund, please follow these steps:
- Check your bank account or payment provider’s transaction history.
- Contact your card issuer or payment provider to confirm whether the refund is still being processed.
- Contact your bank if additional processing time is required.
- If the refund remains missing, contact our support team with your order number and refund confirmation details.
We will do our best to assist you in resolving the issue.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible and include your order number.
We will make reasonable efforts to cancel orders that have not yet been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible, and the applicable return procedure may need to be followed.
Digital products and consultation bookings may be subject to different cancellation conditions because of their delivery or scheduling arrangements.
Nothing in this section limits any cancellation rights available to customers under applicable law.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
8. Contact Us
If you have any questions regarding refunds, returns, order cancellations, digital products, or consultation bookings, please contact us
